Legal document
Returns & refunds policy
Last updated : July 29, 2026
At Anzena, standard products are checked before shipping. Returns are accepted only under strict conditions.
Accepted returns (14 days after receipt)
Return shipping is at the customer’s expense, except in case of a proven Anzena error.
- Product strictly new, never used or assembled
- No mark, scratch, drop or deteriorated support
- Complete original packaging
- Prior request validated by email before any return shipment
Non-returnable items
- Personalised, engraved, custom or French-made products (Anzena Factory)
- Specific projects, prototypes, unique or off-catalogue pieces
- Used, soiled, tested, assembled or incomplete products
- Products with a detached or damaged magnet from handling
- Promotions or sales when indicated at the time of purchase
Procedure
- Write to contact@anzena.fr with the order number and photos
- Wait for return validation
- Send the product back with a tracking number
Refund
After receipt and inspection: refund within 5 to 10 working days if the product complies. Otherwise, no refund; the product may be sent back to the customer at their expense.
Defect or Anzena error
In case of a proven defect or preparation error: return shipping covered and replacement or full refund.
In the event of a conflict, the French original of these terms prevails.