Customer service
We are here to help.
Delivery, returns, products or a Factory project: find the answer or contact the team.
E-mail
contact@anzena.frReply within 1 to 2 working days
Book a call
Espace ProPro brief or booking
FAQ
Questions fréquentes
E-mail replies Monday to Friday, within 1 to 2 working days on average.
How do I track my order?+
Once shipped, a tracking number is sent by e-mail when the carrier allows it. For any question, write to us with your order number.
What are the delivery times?+
France: 2 to 4 working days. Belgium and neighbouring countries: 3 to 6 days. International: 4 to 10 days. These times are indicative and depend on the carrier.
Can I return a product?+
Yes, within 14 days of receipt for eligible standard products (new, unused, original packaging), after prior validation by e-mail. Personalised / Factory products are excluded.
Is shipping free?+
In metropolitan France, Mondial Relay is free from 60 € TTC; other modes receive an equivalent reduction. From 100 €, shipping is 100 % free. Outside metropolitan France, shipping is not free: an equivalent reduction to the France offer applies.
How do I start a Factory project?+
Send photos, dimensions and intended use to contact@anzena.fr. We study the brief and come back with a proposal.
Are products made in France?+
Yes. Design and manufacturing are done in-house in our French workshop, from catalogue to custom.